Customer Experience Lead — Intercom & Fitness Tech

Runna; Greater London; Hybrid; GBP 32,000 - 37,000; Full time

Job summary

A leading training platform in the UK is looking for a Customer Experience specialist. In this full-time role, you will provide exceptional support via Intercom, address technical issues, and assist in community engagement events. Ideal candidates should have online customer-facing experience, excellent written communication, and availability for office work at least twice a week. Competitive salary and benefits are offered, including flexible working arrangements and health insurance.

Benefits

Competitive salary

Flexible working arrangements

25 days holiday plus bank holidays

Runna subscriptions

Health insurance

Annual gym stipend

Workplace pension

Mental wellness support

Inclusive fertility benefits

Qualifications

• Right to work in the UK.
• Prior experience in an online customer-facing role.
• Availability for Tuesday-Saturday shifts in the office.

Responsibilities

• Respond to customer inquiries on Intercom.
• Resolve technical and coaching questions.
• Write help centre articles.
• Support local Runna events.

Skills

Customer-facing experience

Written communication skills

Empathy

Goal-oriented

Experience with Intercom or similar tools

Tools

Intercom

Zendesk

Job description

A leading training platform in the UK is looking for a Customer Experience specialist. In this full-time role, you will provide exceptional support via Intercom, address technical issues, and assist in community engagement events. Ideal candidates should have online customer-facing experience, excellent written communication, and availability for office work at least twice a week. Competitive salary and benefits are offered, including flexible working arrangements and health insurance.