Customer Experience Lead — Fast-Paced, Impactful Role

Workplace Interiors Co; Cheltenham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading commercial interiors company in the UK is looking for a Customer Experience Executive to facilitate seamless customer interactions from order to delivery. Ideal candidates should have 3-5 years of experience in customer-facing roles, robust communication skills, and the adaptability to perform in a dynamic environment. Responsibilities include managing calls, processing orders, resolving issues, and proactively reaching out to customers. The role offers a positive work culture and various employee perks.

Qualifications

• 3-5 years of experience in customer-facing roles.
• Ability to thrive in a dynamic environment.
• Proven experience in managing customer interactions.

Responsibilities

• Manage customer calls and emails.
• Process customer orders accurately.
• Resolve customer issues effectively and promptly.
• Communicate proactively with customers regarding their orders.

Skills

Strong communication skills

Customer interaction management

Problem-solving

Adaptability

Job description

A leading commercial interiors company in Cheltenham seeks a Customer Experience Executive to ensure smooth customer interactions from order to delivery. The ideal candidate will have 3-5 years of experience in customer-facing roles, strong communication skills, and the ability to thrive in a dynamic environment. Responsibilities include managing calls and emails, processing orders, resolving issues, and proactively communicating with customers. The company offers a positive work culture and several employee perks.