Customer Experience Host

Arnold Clark Group; Kirkcaldy; On-site; GBP 22,000 - 26,000; Full time

Job summary

A well-regarded automotive company is seeking a Receptionist as a Customer Experience Host at their BMW branch in Kirkcaldy. This role involves welcoming customers, managing inquiries, and ensuring high standards of customer service. Candidates should possess excellent communication skills, a good telephone manner, and the ability to multitask effectively in a team-oriented environment. Arnold Clark values diversity and is committed to creating an inclusive workplace.

Benefits

33 days’ holiday allowance

Generous retail discounts

Private healthcare

Pension scheme

Maternity and paternity packages

Opportunities for training and progression

Qualifications

• A genuine interest in delivering excellent service.
• Highly organized with the ability to multi-task.
• The confidence to work independently and as part of a team.

Responsibilities

• Acting as the first point of contact for customers, in person and on the phone.
• Managing a large volume of customer calls and dealing with enquiries.
• Maintaining customer areas tidy and presentable.

Skills

Fantastic telephone manner

Excellent interpersonal skills

Interest in delivering excellent service

High organization and multi-tasking ability

Tools

Microsoft Office

Cisco telephony

Job description

We’re recruiting for a Receptionist to join our BMW branch in Kirkcaldy.

We offer:

• 33 days’ holiday allowance with room to grow
• Generous retail discounts
• Private healthcare
• Simplyhealth – all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
• Pension scheme
• Maternity and paternity packages
• Opportunities for training and progression
• And much more…

Hours:

8am - 1pm, Monday - Friday.

Aboutthe role

At Arnold Clark, you’ll be known as a Customer Experience Host. We believe that first impressions count and that outstanding customer service should begin the moment our customers enter the showroom.

As a Customer Experience Host, you’ll be the welcoming face of Arnold Clark. From warmly greeting our customers face-to-face to helping them on the phone in a professional manner. You’ll deliver excellent customer service while staying on top of daily admin duties and maintaining branch standards with enthusiasm and a smile.

Day-to-day duties

• Acting as the first point of contact for our customers, in person and on the phone
• Managing a large volume of customer calls and dealing with enquiries effectively and efficiently
• Making sure the customer areas are kept tidy and presentable and that our customers are well looked after
• Working proactively with all departments within the branch
• Going the extra mile for all our customers

Essential skills

• A fantastic telephone manner
• Excellent interpersonal skills
• A genuine interest in delivering excellent service and going above and beyond for our customers
• The confidence to work independently and also as part of a team
• Highly organised with the ability to multi-task

Nice to have (but not essential)

• Knowledge of Cisco telephony
• An understanding of Microsoft Office and Excel

Our Culture

Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.

To find out more aboutLife at Arnold Clark, visit our website.

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.