Customer Experience Consultant – Digital Banking & Service

Banco Santander (Brasil); Paisley; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Flexible benefit allowance

Discretionary bonus

Pension & health

Job summary

Santander UK is seeking a Customer Service Consultant at the Paisley TSB branch to help personal banking customers get more from digital channels while delivering a personalised, human service that builds trust and loyalty.

In this 12-month FTC, you’ll support customers across face-to-face, phone and video channels, promote digital self-service, and develop strong relationships by understanding needs and offering appropriate products and services.

Qualifications

• Experience delivering excellent customer service across multiple channels.
• Experience supporting customers with financial products or services.
• Experience working in a collaborative team environment.

Responsibilities

• Supporting customers across face-to-face, telephone and video channels to meet their banking needs
• Helping customers build confidence in using digital banking services, including mobile and online platforms
• Understanding customer needs and proactively identifying the most suitable products and services
• Resolving customer queries efficiently and providing clear, practical solutions
• Building strong, lasting relationships through personalised service and regular engagement
• Encouraging digital self-service adoption using customer devices and in-branch technology
• Collaborating with colleagues to deliver a consistent and high-quality customer experience
• Identifying opportunities to improve how we support customers and enhance service delivery

Skills

Customer service

Multi-channel

Digital banking

Relationship building

Job description

Santander UK is seeking a Customer Service Consultant at the Paisley TSB branch to help personal banking customers get more from digital channels while delivering a personalised, human service that builds trust and loyalty.

In this 12-month FTC, you’ll support customers across face-to-face, phone and video channels, promote digital self-service, and develop strong relationships by understanding needs and offering appropriate products and services.