Digital Banking Experience Consultant

Banco Santander (Brasil); Tavistock; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Holiday entitlement 25 days

Private healthcare

Pension plan

Discretionary bonus

Job summary

Santander UK Tavistock branch is seeking a Customer Service Consultant in Branch Banking. You will assist personal banking customers, promote digital channels, and deliver a personal, trusted service to build long-term relationships.

Role focuses on confident money management support, digital adoption, and a proactive attitude to help customers achieve their financial goals with a human touch.

Qualifications

• Experience delivering excellent customer service across multiple channels.
• Experience supporting customers with financial products or services.
• Experience working in a collaborative team environment.

Responsibilities

• Support customers across face-to-face, telephone and video channels.
• Help customers use digital banking services, including mobile and online.
• Understand customer needs and identify suitable products.
• Resolve queries with clear, practical solutions.
• Build lasting relationships through personalised service and engagement.
• Encourage digital self-service using devices and in-branch tech.
• Collaborate with colleagues to ensure high-quality customer experience.
• Identify opportunities to improve support and service delivery.

Skills

Multichannel service

Financial products knowledge

Team collaboration

Job description

Santander UK Tavistock branch is seeking a Customer Service Consultant in Branch Banking. You will assist personal banking customers, promote digital channels, and deliver a personal, trusted service to build long-term relationships.

Role focuses on confident money management support, digital adoption, and a proactive attitude to help customers achieve their financial goals with a human touch.