Branch Digital Banking Advisor

Santander UK plc.; Glasgow; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

£500 annual cash allowance to spend on

25 days’ holiday plus bank holidays

8% discretionary bonus of salary

Pension contributions

Job summary

Santander UK plc. is seeking a Customer Service Consultant for the TSB Glasgow Shettleston branch. You’ll help personal banking customers get the most from digital banking while delivering a personalised, human service that builds trust and loyalty.

You will support customers face-to-face, over the phone, and via video, guiding them to the best solutions and ensuring a seamless banking experience. A people-first mindset and strong communication are essential.

Qualifications

• Experience delivering excellent customer service across multiple channels.
• Experience supporting customers with financial products or services.
• Experience working in a collaborative team environment.

Responsibilities

• Supporting customers across face-to-face, telephone and video channels to meet their banking needs
• Helping customers build confidence in using digital banking services, including mobile and online platforms
• Understanding customer needs and proactively identifying the most suitable products and services
• Resolving customer queries efficiently and providing clear, practical solutions
• Building strong, lasting relationships through personalised service and regular engagement
• Encouraging digital self-service adoption using customer devices and in-branch technology
• Collaborating with colleagues to deliver a consistent and high-quality customer experience
• Identifying opportunities to improve how we support customers and enhance service delivery

Skills

Customer service

Multi-channel service

Team collaboration

Job description

Santander UK plc. is seeking a Customer Service Consultant for the TSB Glasgow Shettleston branch. You’ll help personal banking customers get the most from digital banking while delivering a personalised, human service that builds trust and loyalty.

You will support customers face-to-face, over the phone, and via video, guiding them to the best solutions and ensuring a seamless banking experience. A people-first mindset and strong communication are essential.