Branch Banking Champion & Digital Advisor

Banco Santander (Brasil); Swindon; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Flexible benefits allowance

25 days holiday (+ bank holidays)

Voluntary healthcare benefits

Pension scheme

Share plans

Staff discounts

Job summary

Santander UK is seeking a Customer Service Consultant at the Swindon TSB branch to help customers feel confident and in control of their finances. You will support personal banking customers to make the most of digital banking, while delivering a personalised, human experience that builds long-term trust and loyalty.

In this 12-month FTC, you'll work across multiple channels, encourage digital self-service, and collaborate with colleagues to deliver a high-quality customer experience.

Qualifications

• Experience delivering excellent customer service across multiple channels.
• Experience supporting customers with financial products or services.
• Experience working in a collaborative team environment.

Responsibilities

• Supporting customers across face-to-face, telephone and video channels to meet their banking needs
• Helping customers build confidence in using digital banking services, including mobile and online platforms
• Understanding customer needs and proactively identifying the most suitable products and services
• Resolving customer queries efficiently and providing clear, practical solutions
• Building strong, lasting relationships through personalised service and regular engagement
• Encouraging digital self-service adoption using customer devices and in-branch technology
• Collaborating with colleagues to deliver a consistent and high-quality customer experience
• Identifying opportunities to improve how we support customers and enhance service delivery

Skills

Customer service

Multi-channel

Team collaboration

Job description

Santander UK is seeking a Customer Service Consultant at the Swindon TSB branch to help customers feel confident and in control of their finances. You will support personal banking customers to make the most of digital banking, while delivering a personalised, human experience that builds long-term trust and loyalty.

In this 12-month FTC, you'll work across multiple channels, encourage digital self-service, and collaborate with colleagues to deliver a high-quality customer experience.