Customer Experience BA: Process Mapping & Unity (Remote)

Premea; North Warwickshire; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A specialist IT & Engineering consultancy is seeking a Business Analyst focused on Customer Experience. The role involves leading process mapping, collaborating with various stakeholders, and ensuring effective delivery during a transition phase. Ideal candidates will have proven experience in business analysis, strong stakeholder engagement skills, and the ability to work independently. This is a contract position based in North Warwickshire with a rate of £34/hr, inside IR35 potential.

Qualifications

• Proven experience in business analysis and process mapping.
• Strong stakeholder engagement skills in complex environments.
• Ability to work independently and manage multiple priorities.

Responsibilities

• Lead end-to-end process mapping across CEX functions.
• Collaborate with stakeholders to validate process designs.
• Support the development of RACI documents and transition planning.

Skills

Business analysis and process mapping

Workshop facilitation

Stakeholder engagement

Delivery-focused mindset

Comfortable in ambiguous environments

Tools

Visio

Lucidchart

Job description

A specialist IT & Engineering consultancy is seeking a Business Analyst focused on Customer Experience. The role involves leading process mapping, collaborating with various stakeholders, and ensuring effective delivery during a transition phase. Ideal candidates will have proven experience in business analysis, strong stakeholder engagement skills, and the ability to work independently. This is a contract position based in North Warwickshire with a rate of £34/hr, inside IR35 potential.