Customer Experience BA | Hybrid, Drive Service Excellence

Yorkshire Water; Leeds, Bradford; Hybrid; GBP 41,000 - 52,000; Full time

Job summary

A leading water service provider in the United Kingdom is seeking a Business Analyst – Customer Experience to join their Tech team. The role involves leading business analysis across multiple projects, ensuring clarity in requirements for IT solutions, and driving sustainable change. Candidates should have strong analytical skills, be proactive, and possess excellent relationship-building abilities. This permanent position offers a competitive salary between £41,031 - £51,289 and supports hybrid working arrangements.

Benefits

Competitive salary

Annual incentive related bonus

Attractive pension scheme

25 days annual leave plus bank holidays

Life assurance cover

Health cash plan scheme

Gym membership discounts

Qualifications

• Strong analytical and problem-solving skills.
• Natural curiosity to evaluate and interpret information.
• Ability to prioritise in a fast-paced environment.

Responsibilities

• Lead business analysis activities across multiple projects.
• Translate business needs into detailed specifications.
• Ensure thorough User Acceptance Testing.

Skills

Analytical skills

Relationship building

Proactive mindset

Problem-solving

Attention to detail

Education

Professional qualification in Business Analysis

Job description

A leading water service provider in the United Kingdom is seeking a Business Analyst – Customer Experience to join their Tech team. The role involves leading business analysis across multiple projects, ensuring clarity in requirements for IT solutions, and driving sustainable change. Candidates should have strong analytical skills, be proactive, and possess excellent relationship-building abilities. This permanent position offers a competitive salary between £41,031 - £51,289 and supports hybrid working arrangements.