Guest Experience Associate - Betting Shop

William Hill PLC; Wigton; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Holiday entitlement 28 days pro rata

Birthday day off

Pension plan 4% match

Staff discounts

Job summary

William Hill PLC Wigton shop is looking for a friendly part-time Retail Assistant to welcome customers, handle bets, and help with queries. You’ll demonstrate betting terminals, build relationships, and support displays as part of a customer-first team. The role includes flexibly scheduled shifts 8am–10pm, with weekend and evening work.

Training and career development are provided. You must be 18+, with a passion for service and strong interpersonal skills.

Qualifications

• Age 18+ (legal requirement).
• Passion for delivering great customer service.
• Strong interpersonal and empathy skills to engage with customers.

Responsibilities

• Welcoming customers with a friendly face.
• Processing bets and assisting with queries.
• Demonstrating betting terminals and building customer relationships.
• Supporting shop displays and opening/closing activities as required.

Skills

Customer service

Interpersonal skills

Empathy

People engagement

Job description

William Hill PLC Wigton shop is looking for a friendly part-time Retail Assistant to welcome customers, handle bets, and help with queries. You’ll demonstrate betting terminals, build relationships, and support displays as part of a customer-first team. The role includes flexibly scheduled shifts 8am–10pm, with weekend and evening work.

Training and career development are provided. You must be 18+, with a passion for service and strong interpersonal skills.