Customer Experience Pro – Bet Shop (Flexible Hours)

William Hill; Chester; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Annual bonus

28 days holiday

Pension contributions 4%

Staff discounts

Job summary

William Hill in the United Kingdom operates a network of shops where staff welcome customers, process bets and help with betting terminals. You’ll build relationships within local communities, deliver excellent customer service and champion safer gambling as part of a friendly retail team.

Shifts cover varied hours, with both full- and part-time opportunities and a supportive environment that emphasises training, development, and career progression across the business.

Qualifications

• Age 18+ (legal requirement) and a passion for delivering great customer service.
• Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life.

Responsibilities

• Welcoming customers with a friendly face.
• Processing bets and assisting with customer queries.
• Helping customers by demonstrating how to use betting terminals.
• Building relationships with our customers and providing excellent customer service.
• Championing safer gambling at all times.
• Supporting managers with shop displays and opening/closing activities as required.

Skills

Customer service

Interpersonal skills

Empathy

Job description

William Hill in the United Kingdom operates a network of shops where staff welcome customers, process bets and help with betting terminals. You’ll build relationships within local communities, deliver excellent customer service and champion safer gambling as part of a friendly retail team.

Shifts cover varied hours, with both full- and part-time opportunities and a supportive environment that emphasises training, development, and career progression across the business.