Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Hornchur[...]

Banco Santander; Greater London; On-site; GBP 27,000; Full time

Job summary

A leading bank in Greater London is seeking a Customer Experience Advisor for their Hornchurch branch. This full-time role requires a strong customer service background, effective communication, and the ability to solve problems. The successful candidate will build relationships, assist with transactions, and identify ways to improve customer experience. The position offers a starting salary of £26,161 plus benefits and is a great opportunity for those who are passionate about providing exceptional service.

Benefits

£500 annual cash allowance for benefits

25 days holiday plus bank holidays

Discretionary performance-related annual bonus

Voluntary healthcare benefits at discounted rates

Qualifications

• Proven ability to deliver outstanding customer service either from a face-to-face or telephony background.
• The ability to communicate effectively with customers to truly understand their needs.

Responsibilities

• Acting as the first point of contact for customers in branch or over the phone.
• Assisting with day-to-day transaction queries and servicing.
• Answering customer calls into our contact centre.

Skills

Proven ability to deliver outstanding customer service

Effective communication skills

Teamwork

Flexibility

Job description

Customer Experience Advisor S1 Retail & Business Banking Customer Interactions Hornchurch Branch

Country: United Kingdom

Join our community.

For our customers you’ll be more than just the friendly face and voice of Santander. You’ll be a listener and problem solver. Whether you’re helping someone with a simple cash transaction, aiding them with technology in the banking hall, transacting with them over the phone or protecting your customers against fraud and scams you’ll never know what the next challenge will be.

The difference you’ll make

• Acting as the first point of contact for customers in branch or over the phone
• Assisting with day‑to‑day transaction queries and servicing
• Answering customer calls into our contact centre
• Building relationships and finding solutions
• Developing your knowledge of services and products to help our customers
• Identifying new ways to improve the customer experience

What you’ll bring

• Proven ability to deliver outstanding customer service either from a face‑to‑face or telephony background
• The ability to communicate effectively with customers to truly understand their needs

It would also be nice for you to have

• A real desire to go above‑and‑beyond for customers
• Effective team‑working skills with a flexible can‑do approach to work
• Openness to a broad range of activities even if outside of standard expectations
• Ability to grow, adapt and change accommodating business needs and priorities

What else you need to know

This is a full‑time permanent branch‑based role working 35 hours across Monday to Saturday across the hours of 8:00am–6:00pm.

The role is based in our Hornchurch branch.

Inclusion

At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal and Fair.

How well reward you

As well as salary we offer a wide range of benefits that you can choose from and tailor to your needs.

Starting salary of £26,161 plus a £500 annual cash allowance to spend on our great range of benefits.

25 days holiday plus bank holidays which increases to 26 days after 5 years service with the option to purchase up to 5 contractual days per year.

Eligible for a discretionary performance‑related annual bonus.

Voluntary healthcare benefits at discounted rates, including medical insurance, dental insurance and health assessments.

Free access to a range of digital health services including GP.

Free access to wellbeing apps and up to three weekly online classes.

We put 8% of salary into your pension even if you don’t contribute yourself. We’ll pay in up to 12.5% of salary if you contribute as well and you can take some of our contribution in cash if you prefer.

Protection for you and your family with company‑funded death‑in‑service benefit and income protection insurance and the option to take advantage of discounted rates for additional life assurance and critical illness cover.

Support your favourite causes through charitable giving and our community partnerships.

Share in Santander’s success by saving or investing in our share plans.

24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more.

As a Santander UK employee you can request staff versions of our products like our Edge Current Accounts and Credit Cards with no fees as well as apply to many other deals and discounts in Santander products and services.

Learn more about our benefits and family‑friendly policies.

Right to work in the UK

Every individual must have the right to work in the UK to commence employment with Santander either by way of nationality visa or work permit. If you do require a working visa/permit this will not influence our decision on whether to progress your application. However if you do not have a right to work or an application for a working visa/permit is unsuccessful, Santander will not proceed with your application and will withdraw any conditional offer previously made.

What to do next

If this sounds like a role you’re interested in then please apply.

If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance we’re available through email. You can contact us at …

Key Skills

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Employment Type: Full-Time

Experience: years

Vacancy: 1