Customer Experience Advisor S1 | Bradford Branch (On-Call)

Santander USA; Bradford; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading banking institution is seeking a Customer Experience Advisor to join their Bradford PM Branch. In this on-call role, you will assist customers with their needs, handle cash transactions, and provide technology support. Ideal candidates will have proven customer service skills, effective communication abilities, and a flexible approach to work. The position offers a starting salary of £24,000 alongside various employee benefits, making it a great opportunity for driven professionals looking to make an impact.

Benefits

Competitive starting salary

25 days holiday plus bank holidays

Voluntary healthcare benefits

Pension contributions up to 12.5%

Company-funded death-in-service benefit

Access to wellbeing programs

Volunteering opportunities

Global growth opportunities

Qualifications

• Proven ability to deliver outstanding customer service face-to-face or via telephony.
• Effective communication with customers to understand their needs.
• Willingness to exceed customer expectations.

Responsibilities

• Act as the first point of contact for customers in the branch or over the phone.
• Assist with day-to-day transactions and customer queries.
• Build relationships and find effective solutions for customer issues.

Skills

Customer service

Effective communication

Teamwork

Flexibility

Problem-solving

Job description

A leading banking institution is seeking a Customer Experience Advisor to join their Bradford PM Branch. In this on-call role, you will assist customers with their needs, handle cash transactions, and provide technology support. Ideal candidates will have proven customer service skills, effective communication abilities, and a flexible approach to work. The position offers a starting salary of £24,000 alongside various employee benefits, making it a great opportunity for driven professionals looking to make an impact.