Customer Experience Advisor – Retail Banking (Branch)

Santander USA; Newcastle upon Tyne; On-site; GBP 24,000; Full time

Job summary

A prominent banking institution is seeking a Customer Experience Advisor based in their Newcastle Branch. The role entails delivering exceptional customer service through various channels, driving customer satisfaction, and operating in a dynamic, multi-skilled environment. Suitable candidates should have proven experience in customer service and effective communication skills. This position offers flexible working hours and a supportive team environment, as well as competitive rewards and benefits.

Benefits

Starting salary of £24,000 plus annual cash allowance

25 days holiday plus bank holidays

Voluntary healthcare benefits

Pension contributions

Flexible wellbeing support

Volunteering opportunities

Qualifications

• Proven ability to deliver outstanding customer service either from a face to face or a telephony background.
• Ability to communicate effectively with customers to understand their needs.
• Desire to go above-and-beyond for customers.

Responsibilities

• Acting as the first point of contact for customers in branch or over the phone.
• Assisting with day-to-day transactions, queries and servicing.
• Identifying new ways to improve the customer experience.

Skills

Outstanding customer service

Effective communication

Flexible teamwork

Problem-solving

Job description

A prominent banking institution is seeking a Customer Experience Advisor based in their Newcastle Branch. The role entails delivering exceptional customer service through various channels, driving customer satisfaction, and operating in a dynamic, multi-skilled environment. Suitable candidates should have proven experience in customer service and effective communication skills. This position offers flexible working hours and a supportive team environment, as well as competitive rewards and benefits.