Customer Experience Advisor – Part-Time Banking (Kendal & Penrith)

Banco Santander SA; Kendal, Penrith; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Flexible benefit allowance

Discretionary bonus

Holiday entitlement 25–26 days

Healthcare benefits

Pension contributions

Staff discounts on products

Job summary

Santander UK is seeking a Customer Experience Advisor for Kendal SG & Penrith branches. The role is 17.5 hours per week on a rota basis, across two twinned sites, with a 12-month fixed-term contract.

The successful candidate will travel between locations and provide friendly, proactive service to customers in-branch or by phone. You’ll handle routine transactions, answer queries, protect customers from fraud, and build lasting relationships.

Qualifications

• Proven ability to deliver outstanding customer service either from a face to face or a telephony background (Required)
• The ability to communicate effectively with customers to truly understand their needs (Required)
• A real desire to go above-and-beyond for customers (Preferred)
• Effective team working skills with a flexible, can-do approach to work (Preferred)
• Openness to a broad range of activities even if outside of standard expectations (Preferred)
• Ability to grow, adapt and change accommodating business needs and priorities (Preferred)

Responsibilities

• Acting as the first point of contact for customers in branch or over the phone
• Assisting with day-to-day transactions, queries and servicing
• Answering customer calls into our contact centre
• Building relationships and finding solutions
• Developing your knowledge of services and products to help our customers
• Identifying new ways to improve the customer experience

Skills

Customer service excellence

Communication skills

Problem solving

Teamwork

Job description

Santander UK is seeking a Customer Experience Advisor for Kendal SG & Penrith branches. The role is 17.5 hours per week on a rota basis, across two twinned sites, with a 12-month fixed-term contract.

The successful candidate will travel between locations and provide friendly, proactive service to customers in-branch or by phone. You’ll handle routine transactions, answer queries, protect customers from fraud, and build lasting relationships.