Customer Experience Advisor - Banking (Branches & Phone)

Banco Santander SA; Cirencester, Stroud; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

£25,000 starting salary

£500 flexible benefit allowance

8% discretionary bonus

25 days holiday + bank holidays

Pension contributions 8%

Job summary

Santander UK is recruiting a Customer Experience Advisor to work across Cirencester and Stroud branches on a 35-hour week, with a rotational schedule between 8am and 6pm. You will travel between sites and be the friendly face and voice for customers, helping with transactions, technology and fraud protection.

The role emphasizes listening, problem solving and building relationships, with a multi-skilled approach and flexibility to cover a broad range of activities.

Qualifications

• Proven ability to deliver outstanding customer service in branch or telephony backgrounds.
• Strong communication skills to understand customer needs.
• Flexible and multi-skilled with a broad range of activities.

Responsibilities

• Act as the first point of contact for customers in branch or over the phone.
• Assist with day-to-day transactions, queries and servicing.
• Answer customer calls into our contact centre.
• Build relationships and find solutions.
• Develop knowledge of services and products to help customers.
• Identify ways to improve the customer experience.

Skills

Customer service

Communication

Problem solving

Teamwork

Job description

Santander UK is recruiting a Customer Experience Advisor to work across Cirencester and Stroud branches on a 35-hour week, with a rotational schedule between 8am and 6pm. You will travel between sites and be the friendly face and voice for customers, helping with transactions, technology and fraud protection.

The role emphasizes listening, problem solving and building relationships, with a multi-skilled approach and flexibility to cover a broad range of activities.