Customer Experience Advisor – Banking Support & Solutions

Santander Bank; Cirencester, Stroud; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Flexible benefits allowance

Discretionary bonus (8%)

25 days' holiday + bank holidays

Pension scheme

Voluntary healthcare benefits

Job summary

Santander is seeking a Customer Experience Advisor to work across Cirencester and Stroud branches, 35 hours per week on a rotating schedule between 8am and 6pm. The twinned sites require regular travel between Cirencester and Stroud to support customers in person and over the phone.

You will listen, resolve issues, and guide customers through transactions, banking products, and technology use in branches, with strong emphasis on service quality and multi-role versatility.

Qualifications

• Proven ability to deliver outstanding customer service in person or on the phone.
• Excellent communication skills and empathy to understand customer needs.
• Ability to build relationships and find practical solutions for customers.

Responsibilities

• Act as first point of contact for customers in branch or by phone.
• Assist with day-to-day transactions, queries and servicing.
• Answer customer calls into our contact centre.
• Build relationships and find solutions for customers.
• Develop knowledge of Santander services to assist customers.
• Identify ways to improve the customer experience.

Skills

Customer service

Telephone banking

Problem solving

Communication

Teamwork

Adaptability

Job description

Santander is seeking a Customer Experience Advisor to work across Cirencester and Stroud branches, 35 hours per week on a rotating schedule between 8am and 6pm. The twinned sites require regular travel between Cirencester and Stroud to support customers in person and over the phone.

You will listen, resolve issues, and guide customers through transactions, banking products, and technology use in branches, with strong emphasis on service quality and multi-role versatility.