Customer Experience Advisor - Part-Time Banking

Banco Santander SA; Carlisle; Hybrid; GBP 25,000 - 30,000; Part time

Benefits offered by this job

£25,000 pro rata salary

£500 flexible benefit allowance

8% discretionary bonus

25 days holiday + bank holidays

Pension contributions

Pension contributions

Job summary

Santander UK is seeking a Customer Experience Advisor at Carlisle Branch. This part-time role (21 hours per week on a rota) involves delivering friendly service in-branch and over the phone, handling transactions, assisting customers with technology, and protecting against fraud.

You’ll join a close-knit team that supports development across a multi-skilled environment. Starting from £25,000 pro rata with a £500 flexible benefit allowance and an 8% discretionary bonus, plus 25 days’ holiday and

Qualifications

• Proven ability to deliver outstanding customer service from face-to-face or telephony interactions.
• Strong communication skills to understand customer needs.
• Flexible, multi-skilled with a can-do approach.
• Willingness to work across a broad range of branch activities.
• Openness to a broad range of activities even if outside of standard expectations.
• Ability to grow, adapt and change accommodating business needs and priorities.

Responsibilities

• Acting as the first point of contact for customers in branch or over the phone
• Assisting with day-to-day transactions, queries and servicing
• Answering customer calls into our contact centre
• Building relationships and finding solutions
• Developing knowledge of services and products to help our customers
• Identifying new ways to improve the customer experience

Skills

Customer service

Communication skills

Teamwork

Adaptability

Problem solving

Job description

Santander UK is seeking a Customer Experience Advisor at Carlisle Branch. This part-time role (21 hours per week on a rota) involves delivering friendly service in-branch and over the phone, handling transactions, assisting customers with technology, and protecting against fraud.

You’ll join a close-knit team that supports development across a multi-skilled environment. Starting from £25,000 pro rata with a £500 flexible benefit allowance and an 8% discretionary bonus, plus 25 days’ holiday and