Customer Experience Advisor – Banking (Part Time, Wakefield)

Banco Santander SA; Wakefield; Hybrid; GBP 23,000 - 28,000; Part time

Benefits offered by this job

25 days holiday + bank holidays

Flexible benefit allowance £500

Pension (8% of salary)

Private healthcare options

Job summary

Santander UK is seeking a part-time Customer Experience Advisor at the Wakefield branch. The role involves in-branch and phone support, handling transactions, and helping customers with queries in a multi-skilled, supportive team.

Working 21 hours weekly on a rota basis (Mon-Sat, 8am-6pm), you’ll be part of a customer-centric transformation with a range of benefits and development opportunities at Santander.

Qualifications

• Proven ability to deliver outstanding customer service in face-to-face or telephony contexts.
• Strong communication skills to understand customer needs and build rapport.
• Willingness to be flexible and multi-skill across branch activities.

Responsibilities

• Act as first point of contact for customers in-branch or by phone.
• Assist with day-to-day transactions and servicing queries.
• Answer customer calls into the contact centre.
• Build relationships and provide practical solutions.
• Develop knowledge of Santander services to support customers.

Skills

Customer service

Communication

Problem solving

Team player

Flexibility

Job description

Santander UK is seeking a part-time Customer Experience Advisor at the Wakefield branch. The role involves in-branch and phone support, handling transactions, and helping customers with queries in a multi-skilled, supportive team.

Working 21 hours weekly on a rota basis (Mon-Sat, 8am-6pm), you’ll be part of a customer-centric transformation with a range of benefits and development opportunities at Santander.