Customer Experience Advisor — Retail Banking (Sheffield)

Banco Santander SA; Sheffield; Hybrid; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Benefit allowance

Discretionary bonus

Pension plan

Healthcare options

Staff product discounts

Job summary

Santander UK is seeking a Customer Experience Advisor for the Sheffield branch, 35 hours per week on a rota from Monday to Saturday between 8am and 6pm. You’ll be the friendly face, listener and problem solver for customers, handling in-branch transactions, assisting with technology and supporting calls from our contact centre.

The starting salary is £25,000 with a £500 flexible allowance and an 8% discretionary bonus.

Qualifications

• Proven ability to deliver outstanding customer service either from a face to face or a telephony background.
• The ability to communicate effectively with customers to truly understand their needs.
• A real desire to go above-and-beyond for customers.
• Effective team working skills with a flexible, can-do approach to work.
• Openness to a broad range of activities even if outside of standard expectations.

Responsibilities

• Acting as the first point of contact for customers in branch or over the phone.
• Assisting with day-to-day transactions, queries and servicing.
• Answering customer calls into our contact centre.
• Building relationships and finding solutions.
• Developing your knowledge of services and products to help our customers.
• Identifying new ways to improve the customer experience.

Skills

Customer service

Communication

Teamwork

Adaptability

Problem solving

Job description

Santander UK is seeking a Customer Experience Advisor for the Sheffield branch, 35 hours per week on a rota from Monday to Saturday between 8am and 6pm. You’ll be the friendly face, listener and problem solver for customers, handling in-branch transactions, assisting with technology and supporting calls from our contact centre.

The starting salary is £25,000 with a £500 flexible allowance and an 8% discretionary bonus.