Customer Experience Advisor |S1| Retail & Business Banking | Customer Interactions

Santander UK; Blackpool; On-site; GBP 21,600 - 26,400; Part time

Benefits offered by this job

25 days’ holiday plus bank holidays

Discretionary annual bonus

Healthcare benefits

Job summary

A leading bank in the UK is looking for a part-time Customer Experience Advisor in Blackpool. In this role, you will be the first point of contact for customers, assisting with transactions and inquiries, while providing top-tier customer service. The position promises a starting salary of £24,000 pro-rata, with additional benefits and a friendly workplace environment.

Qualifications

• Proven ability to deliver outstanding customer service either from a face-to-face or a telephony background.
• The ability to communicate effectively with customers to truly understand their needs.
• You will require the right to work in the UK.

Responsibilities

• Acting as the first point of contact for customers in branch or over the phone.
• Assisting with day-to-day transactions, queries and servicing.
• Answering customer calls into our contact centre.

Skills

Outstanding customer service

Effective communication

Problem-solving

Job description

Overview

Customer Experience Advisor |S1| Retail & Business Banking | Customer Interactions – part-time, permanent, branch-based role. 28 hours per week across Monday to Saturday, 8:00am – 6:00pm. Based in the Blackpool branch. Starting salary £24,000 pro-rata plus £500 annual cash allowance and up to £1,680 discretionary performance related, with a starting total package of £26,180 pro-rata (subject to benefits).

For our customers, you’ll be more than just the friendly face and voice of Santander. You’ll be a listener and problem solver, helping with transactions, technology in-branch, phone interactions and fraud protection. You’ll work in a busy, varied, multi-skilled environment and be the eyes and ears of our business.

Responsibilities

• Acting as the first point of contact for customers in branch or over the phone
• Assisting with day-to-day transactions, queries and servicing
• Answering customer calls into our contact centre
• Building relationships and finding solutions
• Developing knowledge of services and products to help customers
• Identifying new ways to improve the customer experience

What you’ll bring / Qualifications

• Proven ability to deliver outstanding customer service either from a face-to-face or a telephony background
• The ability to communicate effectively with customers to truly understand their needs
• You will require the right to work in the UK

Desirable / Nice to have

• A real desire to go above-and-beyond for customers
• Effective team working skills with a flexible, can-do approach
• Openness to a broad range of activities even if outside standard expectations
• Ability to grow, adapt and change with business needs and priorities

Additional information

• This is a part-time permanent branch-based role, 28 hours across Monday to Saturday within 8:00am – 6:00pm
• Based in Blackpool
• Inclusion: Santander is committed to creating a thriving, diverse workplace based on our values Simple, Personal, and Fair
• Right to work in the UK is required; visa/permit status will not influence progression
• How to apply: please apply through the standard process; contact [e-mail] or call 0870 414 9080 for assistance

Benefits

• Starting salary of £24,000 pro-rata plus £500 annual cash allowance for benefits
• 25 days’ holiday plus bank holidays, increasing to 26 days after 5 years, with option to purchase up to 5 extra days
• Eligible for discretionary annual bonus
• Voluntary healthcare benefits (medical, dental, health assessments)
• Digital health services access, wellbeing apps, and online classes
• Company pension contributions (8% of salary, with potential employer top-ups up to 12.5% with employee contributions)
• Life and income protection insurance options and other discounted cover
• Charitable giving and community partnerships
• Staff product access and discounts through Santander
• 24/7 online employee discount platform

Right to work

All applicants must have the right to work in the UK. A working visa/permit, if required, will not influence progression. If the right to work is not established, Santander will not proceed with the application.

What to do next

If this role sounds interesting, please apply. For any recruitment process accommodations, contact [e-mail] or call 0870 414 9080.