Customer Experience Advisor | Multichannel Banking

Banco Santander SA; Telford; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Bank holidays

Pension 8%

Discretionary bonus 8%

Healthcare benefits

Discounts on Santander products

Job summary

Santander UK is seeking a Customer Experience Advisor in Telford. This branch-based role is 35 hours per week on a rotating schedule between 8am and 6pm, Monday to Saturday. The starting salary is £25,000 with a £500 flexible benefit allowance and a discretionary 8% annual bonus.

Benefits include 25 days’ holiday plus bank holidays, pension, and healthcare options. You’ll handle transactions, assist customers in-branch and over the phone, and contribute to a supportive, multi-skilled team

Qualifications

• Proven ability to deliver outstanding customer service either from a face to face or a telephony background (Required)
• The ability to communicate effectively with customers to truly understand their needs (Required)
• A real desire to go above-and-beyond for customers (Preferred)
• Effective team working skills with a flexible, can-do approach to work (Preferred)
• Openness to a broad range of activities even if outside of standard expectations (Preferred)
• Ability to grow, adapt and change accommodating business needs and priorities (Preferred)

Responsibilities

• Acting as the first point of contact for customers in branch or over the phone
• Assisting with day-to-day transactions, queries and servicing
• Answering customer calls into our contact centre
• Building relationships and finding solutions
• Developing your knowledge of services and products to help our customers
• Identifying new ways to improve the customer experience

Skills

Customer service

Communication

Teamwork

Adaptability

Job description

Santander UK is seeking a Customer Experience Advisor in Telford. This branch-based role is 35 hours per week on a rotating schedule between 8am and 6pm, Monday to Saturday. The starting salary is £25,000 with a £500 flexible benefit allowance and a discretionary 8% annual bonus.

Benefits include 25 days’ holiday plus bank holidays, pension, and healthcare options. You’ll handle transactions, assist customers in-branch and over the phone, and contribute to a supportive, multi-skilled team