Customer Advisor: Growth, Training & Community Impact

Bank of Ireland Group plc; Cookstown; Sur place; GBP 21 000 - 27 000; Plein temps

Avantages offerts par ce poste

Health insurance

Pension contributions

Maternity leave

Résumé du poste

Bank of Ireland in Cookstown is seeking a friendly, professional customer service adviser to join our busy branch. You will greet customers face to face and on the telephone, identify needs and signpost to appropriate service options.

You will promote digital channels, handle cash accurately, and work with colleagues to meet targets. The role supports career development and offers wellbeing programmes and inclusive networks.

Qualifications

• Previous customer service experience demonstrating a high standard of service in every customer interaction.
• Ability to communicate clearly and professionally with customers and colleagues.

Responsabilités

• Provide a professional, friendly and efficient service, both face to face and on the telephone. You will support customers by identifying and recommending appropriate service options with quality conversations and signpost to product offerings.
• Focus on right first time, promoting the convenience of self service and digital options; delivering on commitments and promises.
• Carry out activities accurately and efficiently e.g. cash management / service, in a manner that is fully compliant with policies and branch operating procedures.
• Engage with customers and colleagues, working flexibly and collaboratively across the branch team.
• Demonstrate a desire to achieve results whether it be generating revenue and operational efficiency, building your own skills & capability or achieving through continued studies.

Connaissances

Customer service

Communication skills

Teamwork

Self-motivation

Description du poste

Bank of Ireland in Cookstown is seeking a friendly, professional customer service adviser to join our busy branch. You will greet customers face to face and on the telephone, identify needs and signpost to appropriate service options.

You will promote digital channels, handle cash accurately, and work with colleagues to meet targets. The role supports career development and offers wellbeing programmes and inclusive networks.