Branch Banking & Customer Experience Advisor

Bank of Ireland; Derry/Londonderry; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

24 days annual leave

Substantial health insurance contribution

Educational and professional development support

Family leave policies

Job summary

A leading financial institution in Derry/Londonderry is looking for a customer-focused individual to join their branch team. The ideal candidate should have experience in customer service and a passion for achieving sales objectives. Responsibilities include providing efficient help to customers, promoting digital services, and ensuring compliance with policies. The role offers great benefits, including competitive annual leave and a health insurance contribution.

Qualifications

• Demonstrated high standard of service in customer interactions.
• Ability to identify sales leads and referrals.
• Competency in maintaining accuracy under tight deadlines.

Responsibilities

• Provide friendly and efficient service to customers in person and over the phone.
• Promote self-service and digital options while meeting commitments.
• Conduct cash management and service accurately and in compliance with policies.
• Collaborate effectively with team members to engage with customers.

Skills

Customer service experience

Self-motivated

Excellent communication skills

Attention to detail

Job description

A leading financial institution in Derry/Londonderry is looking for a customer-focused individual to join their branch team. The ideal candidate should have experience in customer service and a passion for achieving sales objectives. Responsibilities include providing efficient help to customers, promoting digital services, and ensuring compliance with policies. The role offers great benefits, including competitive annual leave and a health insurance contribution.