Customer Advisor | Growth & Learning Pathways

Bank of Ireland; Cookstown; On-site; GBP 20,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Pension contributions

Paid maternity leave

24 days annual leave

Wellbeing programme

Job summary

Bank of Ireland in Cookstown is looking for a customer service professional to provide a friendly, efficient service to customers in a busy branch. You will assist in-person and over the phone, identify suitable options and guide customers to products while promoting self-service and digital channels.

Join a team committed to high service standards and ongoing development. The role offers opportunities to progress and pursue professional qualifications within a supportive, community-focused

Qualifications

• There are no specific qualifications required for this role.

Responsibilities

• Provide a professional, friendly and efficient service, both face to face and on the telephone.
• Promote the convenience of self service and digital options; delivering on commitments and promises.
• Carry out cash management / service, in a manner compliant with policies and branch procedures.
• Engage with customers and colleagues, working flexibly and collaboratively across the branch team.
• Demonstrate a desire to achieve results, including generating revenue and personal development.

Skills

Customer service

Communication

Teamwork

Sales leads

Time management

Tools

Cash handling

Job description

Bank of Ireland in Cookstown is looking for a customer service professional to provide a friendly, efficient service to customers in a busy branch. You will assist in-person and over the phone, identify suitable options and guide customers to products while promoting self-service and digital channels.

Join a team committed to high service standards and ongoing development. The role offers opportunities to progress and pursue professional qualifications within a supportive, community-focused