Mobile Customer Service Advisor – North East Branch Network

Yorkshire Building Society; Ripon; Hybrid; GBP 21,000 - 24,000; Full time

Benefits offered by this job

Holiday 28 days + Bank Holidays

On-target bonus 7% (up to 15%)

Pension up to 11%

Private medical insurance

My Benefits portal

Job summary

Yorkshire Building Society is seeking a Customer Consultant to provide flexible support across our North East branch network, predominantly in Ripon, Richmond, Stockton and Northallerton. Travel between branches is essential and a full UK driving licence is required to fulfil the role.

You will build relationships with members, help them find suitable products and services, and communicate across in-branch, phone and online channels without high sales pressure.

Qualifications

• Motivated to go the extra mile for colleagues and members.
• Thrives in dynamic environments and embraces change with curiosity and positivity.
• Values diversity and understands the importance of different perspectives, experiences and skills.
• Shows empathy and emotional intelligence, creating a welcoming and supportive atmosphere for everyone.
• Builds strong, respectful relationships with members and teammates.
• Has a growth mindset and is eager to learn through training and development opportunities.
• Is confident using digital tools and open to learning new technologies.
• Is committed to personal development and staying future-ready.

Responsibilities

• Build meaningful relationships with our members and help them find the right products and services to support their goals.
• Communicate confidently across multiple channels, including in-branch, over the phone, and online, to support members with their accounts.
• Focus on doing what’s right for our members without the pressure of sales targets.

Skills

Customer service

Relationship building

Empathy

Digital literacy

Growth mindset

Team collaboration

Job description

Yorkshire Building Society is seeking a Customer Consultant to provide flexible support across our North East branch network, predominantly in Ripon, Richmond, Stockton and Northallerton. Travel between branches is essential and a full UK driving licence is required to fulfil the role.

You will build relationships with members, help them find suitable products and services, and communicate across in-branch, phone and online channels without high sales pressure.