Banking Customer Experience Advisor – York

Santander; York and North Yorkshire; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

£500 flexible benefits allowance

25 days holiday + bank holidays (26 +

Pension contributions up to 12.5% with

Death-in-service & income protection

Share plans

Staff products with no fees

Wellbeing & health discounts

Volunteering opportunities

Job summary

Santander in York is seeking a Customer Experience Advisor to deliver exceptional service in-branch and over the phone. You will handle transactions, assist customers with technology, and help protect them from fraud in a fast-paced, friendly environment.

Working 35 hours per week on a rota basis (8am–6pm, Mon–Sat), you’ll join a close-knit team with strong support and opportunities for growth. The role offers a starting salary of £25,000 plus a £500 flexible allowance and an 8% discretionary

Qualifications

• Proven ability to deliver outstanding customer service either from a face to face or a telephony background (Required)
• The ability to communicate effectively with customers to truly understand their needs (Required)
• A real desire to go above-and-beyond for customers (Preferred)
• Effective team working skills with a flexible, can-do approach to work (Preferred)
• Openness to a broad range of activities even if outside of standard expectations (Preferred)
• Ability to grow, adapt and change accommodating business needs and priorities (Preferred)

Responsibilities

• Acting as the first point of contact for customers in branch or over the phone
• Assisting with day-to-day transactions, queries and servicing
• Answering customer calls into our contact centre
• Building relationships and finding solutions
• Developing your knowledge of services and products to help our customers
• Identifying new ways to improve the customer experience

Skills

Customer service

Communication

Teamwork

Flexibility

Problem solving

Tools

Banking software

Job description

Santander in York is seeking a Customer Experience Advisor to deliver exceptional service in-branch and over the phone. You will handle transactions, assist customers with technology, and help protect them from fraud in a fast-paced, friendly environment.

Working 35 hours per week on a rota basis (8am–6pm, Mon–Sat), you’ll join a close-knit team with strong support and opportunities for growth. The role offers a starting salary of £25,000 plus a £500 flexible allowance and an 8% discretionary