Customer Experience Advisor: Flexible 260-Hour Role

Santander; Crawley; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

25 days holiday

Bank holidays

Flex benefit allowance

Pension contributions

Discounted healthcare

Staff product access

Job summary

Santander is seeking a Customer Experience Advisor in Crawley for their Lifestyle 260 role across branches. You’ll be the friendly face and voice, handling transactions, assisting customers with technology in the banking hall, and supporting outreach across channels.

Join a close-knit team with flexible hours, delivering high-quality customer care, fraud protection, and product knowledge growth to help customers achieve their goals.

Qualifications

• Proven ability to deliver outstanding customer service either from a face to face or a telephony background (Required)
• The ability to communicate effectively with customers to truly understand their needs (Required)
• A real desire to go above-and-beyond for customers (Preferred)
• Effective team working skills with a flexible, can-do approach to work (Preferred)
• Openness to a broad range of activities even if outside of standard expectations (Preferred)
• Ability to grow, adapt and change accommodating business needs and priorities (Preferred)

Responsibilities

• Acting as the first point of contact for customers in branch or over the phone
• Assisting with day-to-day transactions, queries and servicing
• Answering customer calls into our contact centre
• Building relationships and finding solutions
• Developing your knowledge of services and products to help our customers
• Identifying new ways to improve the customer experience

Skills

Customer service

Communication

Team player

Flexibility

Problem solving

Job description

Santander is seeking a Customer Experience Advisor in Crawley for their Lifestyle 260 role across branches. You’ll be the friendly face and voice, handling transactions, assisting customers with technology in the banking hall, and supporting outreach across channels.

Join a close-knit team with flexible hours, delivering high-quality customer care, fraud protection, and product knowledge growth to help customers achieve their goals.