Customer Experience Advisor: Banking Concierge & Tech Help

Santander Group; High Wycombe; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Flexible benefit allowance

Pension plan

Private healthcare

25 days holiday (26 after 5 years)

Death-in-service benefit

Share save plans

Job summary

Santander UK is hiring a Customer Experience Advisor for its High Wycombe Branch. This role is 35 hours per week on a rota basis Monday to Saturday, from 8am to 6pm.

You will be the friendly face, listener and problem solver, handling branch and phone transactions, aiding customers with technology, and building trust in our services. You’ll thrive in a busy, multi-skilled environment with strong customer service, communication and team collaboration, supported by a flexible benefits package and

Qualifications

• Proven ability to deliver outstanding customer service either from a face to face or a telephony background.
• The ability to communicate effectively with customers to truly understand their needs.
• A real desire to go above-and-beyond for customers.
• Effective team working skills with a flexible, can-do approach to work.
• All candidates must have the right to work in the UK to commence employment.

Responsibilities

• Acting as the first point of contact for customers in branch or over the phone
• Assisting with day-to-day transactions, queries and servicing
• Answering customer calls into our contact centre
• Building relationships and finding solutions
• Developing your knowledge of services and products to help our customers
• Identifying new ways to improve the customer experience

Skills

Customer service

Communication

Teamwork

Flexibility

Problem solving

Job description

Santander UK is hiring a Customer Experience Advisor for its High Wycombe Branch. This role is 35 hours per week on a rota basis Monday to Saturday, from 8am to 6pm.

You will be the friendly face, listener and problem solver, handling branch and phone transactions, aiding customers with technology, and building trust in our services. You’ll thrive in a busy, multi-skilled environment with strong customer service, communication and team collaboration, supported by a flexible benefits package and