Customer Experience Advisor — Flexible, Multichannel Banking

santander; Carlisle; On-site; GBP 23,000 - 28,000; Part time

Benefits offered by this job

25 days holiday

Bank holidays

Private healthcare

Pension contribution

Share plans

Job summary

Santander is seeking a Customer Experience Advisor at Carlisle branch, working 21 hours per week on a rota basis from 8am to 6pm, Monday to Saturday. You will be the friendly face and voice for customers, handling transactions, guiding them on technology in-branch, and resolving issues with a focus on service quality.

You’ll be supported by a collaborative team in a fast-paced environment, with opportunities to grow and contribute to improving the customer experience across channels.

Qualifications

• Proven ability to deliver outstanding customer service either from a face to face or a telephony background (Required)
• The ability to communicate effectively with customers to truly understand their needs (Required)
• A real desire to go above-and-beyond for customers (Preferred)
• Effective team working skills with a flexible, can-do approach to work (Preferred)
• Openness to a broad range of activities even if outside of standard expectations (Preferred)
• Ability to grow, adapt and change accommodating business needs and priorities (Preferred)

Responsibilities

• Acting as the first point of contact for customers in branch or over the phone
• Assisting with day-to-day transactions, queries and servicing
• Answering customer calls into our contact centre
• Building relationships and finding solutions
• Developing your knowledge of services and products to help our customers
• Identifying new ways to improve the customer experience

Skills

Customer service

Communication skills

Telephone/face-to-face service

Teamwork

Flexibility

Job description

Santander is seeking a Customer Experience Advisor at Carlisle branch, working 21 hours per week on a rota basis from 8am to 6pm, Monday to Saturday. You will be the friendly face and voice for customers, handling transactions, guiding them on technology in-branch, and resolving issues with a focus on service quality.

You’ll be supported by a collaborative team in a fast-paced environment, with opportunities to grow and contribute to improving the customer experience across channels.