Flexible Banking Customer Experience Advisor

Santander; Thurso; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Flexible benefit allowance

Pension contribution 8%

Healthcare benefits

Staff discounts

25 days holiday + bank holidays

Job summary

Santander in Thurso is seeking a Customer Experience Advisor to join the Lifestyle 260 contract, delivering flexible, branch-based support across hours 8am–6pm, five days a week. You’ll help customers with transactions, tech help, and service questions, while growing product knowledge and contributing to a high-standard experience.

You’ll work in a multi-skilled, supportive team, on a rota basis, with opportunities to develop your skills and progress within Santander’s UK network.

Qualifications

• Proven ability to deliver outstanding customer service either from a face to face or a telephony background (Required)
• The ability to communicate effectively with customers to truly understand their needs (Required)
• A real desire to go above-and-beyond for customers (Preferred)
• Effective team working skills with a flexible, can-do approach to work (Preferred)
• Openness to a broad range of activities even if outside of standard expectations (Preferred)
• Ability to grow, adapt and change accommodating business needs and priorities (Preferred)

Responsibilities

• Acting as the first point of contact for customers in branch or over the phone
• Assisting with day-to-day transactions, queries and servicing
• Answering customer calls into our contact centre
• Building relationships and finding solutions
• Developing your knowledge of services and products to help our customers
• Identifying new ways to improve the customer experience

Skills

Customer service

Communication

Teamwork

Flexibility

Job description

Santander in Thurso is seeking a Customer Experience Advisor to join the Lifestyle 260 contract, delivering flexible, branch-based support across hours 8am–6pm, five days a week. You’ll help customers with transactions, tech help, and service questions, while growing product knowledge and contributing to a high-standard experience.

You’ll work in a multi-skilled, supportive team, on a rota basis, with opportunities to develop your skills and progress within Santander’s UK network.