Customer Experience Advisor - Retail Banking (Branch)

Santander; High Wycombe; On-site; GBP 26,000 - 33,000; Full time

Benefits offered by this job

£500 flexible benefit allowance

Discretionary bonus up to 8% of salary

25 days holiday + bank holidays

Voluntary healthcare benefits

35-hour week with rota

Job summary

Santander seeks a Customer Experience Advisor at the High Wycombe branch. This approachable role supports customers with everyday banking, helps them use technology in-branch, and answers queries over the phone. You’ll be part of a friendly, multi-skilled team focused on delivering outstanding service.

You’ll work a 35-hour week on a rota from Monday to Saturday, 8am to 6pm, with a proactive stance toward fraud awareness and customer protection. Training and career development are provided.

Qualifications

• Proven ability to deliver outstanding customer service from face-to-face or telephony background (Required)
• Ability to communicate effectively with customers to understand their needs (Required)
• Desire to go above and beyond for customers (Preferred)
• Effective teamwork with a flexible, can-do approach (Preferred)
• Open to a broad range of activities beyond standard expectations (Preferred)
• Ability to grow, adapt and change with business needs (Preferred)

Responsibilities

• Acting as the first point of contact for customers in branch or over the phone
• Assisting with day-to-day transactions, queries and servicing
• Answering customer calls into our contact centre
• Building relationships and finding solutions
• Developing knowledge of services and products to help customers
• Identifying new ways to improve the customer experience

Skills

Customer service

Communication skills

Teamwork

Flexibility

Adaptability

Job description

Santander seeks a Customer Experience Advisor at the High Wycombe branch. This approachable role supports customers with everyday banking, helps them use technology in-branch, and answers queries over the phone. You’ll be part of a friendly, multi-skilled team focused on delivering outstanding service.

You’ll work a 35-hour week on a rota from Monday to Saturday, 8am to 6pm, with a proactive stance toward fraud awareness and customer protection. Training and career development are provided.