Customer Experience Pro – Banking Branch

Santander; Livingston; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Private healthcare

Pension scheme

Holiday entitlement

Staff products & discounts

Wellbeing support

Volunteer opportunities

Job summary

Santander Livingston Branch is seeking a Customer Experience Advisor to be the friendly face and voice for customers in-store and over the phone. This role is based in Livingston, working 35 hours per week on a rota from 8am to 6pm, Monday to Saturday, with training and support from a close-knit team.

You’ll handle everyday cash transactions, assist customers with technology in the banking hall, and help protect them from fraud. You’ll thrive in a varied, multi-skilled environment.

Qualifications

• Proven ability to deliver outstanding customer service either from a face to face or a telephony background.
• Ability to communicate effectively with customers to truly understand their needs.
• Desire to go above-and-beyond for customers.
• Flexible, can-do approach and strong teamwork.

Responsibilities

• Acting as the first point of contact for customers in branch or over the phone
• Assisting with day-to-day transactions, queries and servicing
• Answering customer calls into our contact centre
• Building relationships and finding solutions
• Developing your knowledge of services and products to help our customers
• Identifying new ways to improve the customer experience

Skills

Customer service

Communication skills

Teamwork

Problem solving

Job description

Santander Livingston Branch is seeking a Customer Experience Advisor to be the friendly face and voice for customers in-store and over the phone. This role is based in Livingston, working 35 hours per week on a rota from 8am to 6pm, Monday to Saturday, with training and support from a close-knit team.

You’ll handle everyday cash transactions, assist customers with technology in the banking hall, and help protect them from fraud. You’ll thrive in a varied, multi-skilled environment.