Flexible Banking Experience Advisor — Branch & Calls Support

Santander Group; Bedford; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Starting salary £25,000

Flexible benefit allowance £500

Discretionary bonus 8% of salary

25 days holiday + bank holidays

Pension contributions

Healthcare and wellbeing benefits

Share plans

Job summary

Santander UK is hiring a Customer Experience Advisor at the Bedford branch, working a flexible Lifestyle 260 schedule (min 260 hours/year, 5 hours/week) across a rota from 8am to 6pm.

You'll be the face and voice of Santander, handling in-branch transactions, assisting customers with queries, and building relationships while embracing a multi-skilled, adaptive approach in a collaborative team.

Qualifications

• Proven ability to deliver outstanding customer service either from a face to face or a telephony background (Required)
• The ability to communicate effectively with customers to truly understand their needs (Required)
• A real desire to go above-and-beyond for customers (Preferred)
• Effective team working skills with a flexible, can-do approach to work (Preferred)
• Openness to a broad range of activities even if outside of standard expectations (Preferred)
• Ability to grow, adapt and change accommodating business needs and priorities (Preferred)

Responsibilities

• Acting as the first point of contact for customers in branch or over the phone
• Assisting with day-to-day transactions, queries and servicing
• Answering customer calls into our contact centre
• Building relationships and finding solutions
• Developing your knowledge of services and products to help our customers
• Identifying new ways to improve the customer experience

Skills

Customer service

Telephony background

Effective communication

Problem solving

Job description

Santander UK is hiring a Customer Experience Advisor at the Bedford branch, working a flexible Lifestyle 260 schedule (min 260 hours/year, 5 hours/week) across a rota from 8am to 6pm.

You'll be the face and voice of Santander, handling in-branch transactions, assisting customers with queries, and building relationships while embracing a multi-skilled, adaptive approach in a collaborative team.