Customer Experience Advisor – Digital Banking

HSBC; Stratford-upon-Avon; On-site; GBP 26,000 - 30,000; Full time

Job summary

A leading global bank in the UK is looking for a Customer Service Consultant who will provide excellent service and support customers in complex financial situations. This full-time role offers a starting salary of £26,000, ongoing training, and a range of benefits such as holidays, healthcare, and a pension contribution. Candidates should have strong communication skills and a passion for delivering outstanding customer experiences. Join us to help empower and educate customers on digital banking solutions.

Benefits

Over six weeks’ holiday

Employee discounts

Market-leading employer Pension contribution

BUPA Healthcare

Life Assurance

Flexible benefits platform

Sharesave schemes

Qualifications

• Demonstrate excellent communication skills enabling you to engage effectively.
• Take ownership of customer inquiries through to resolution.
• Be resilient to a continuously changing environment.

Responsibilities

• Act as the first point of contact for customers with complex needs.
• Educate customers about HSBC digital services and fraud awareness.
• Support customers in vulnerable situations.

Skills

Excellent communication skills

Empathy

Ability to take ownership

Resilience

Job description

A leading global bank in the UK is looking for a Customer Service Consultant who will provide excellent service and support customers in complex financial situations. This full-time role offers a starting salary of £26,000, ongoing training, and a range of benefits such as holidays, healthcare, and a pension contribution. Candidates should have strong communication skills and a passion for delivering outstanding customer experiences. Join us to help empower and educate customers on digital banking solutions.