Customer Experience Advisor - Branch & Digital Banking

Banco Santander SA; Stourport-on-Severn; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Salary £25,000

Benefits allowance £500

8% discretionary bonus

25 days + bank holidays

Pension 8%

Staff discounts

Job summary

Santander UK is seeking a Customer Service Consultant at the Stourport branch for a 12-month FTC. You will guide personal banking customers in person, on the phone, and via video, helping them use digital services while delivering a warm, human experience.

The role requires multi-channel customer service experience, knowledge of financial products, and a collaborative mindset. Santander invests in training, benefits, and a flexible hybrid pattern to support a healthy work‑life balance.

Qualifications

• Experience delivering excellent customer service across multiple channels.
• Experience supporting customers with financial products or services
• Experience working in a collaborative team environment

Responsibilities

• Supporting customers across face-to-face, telephone and video channels to meet their banking needs.
• Helping customers build confidence in using digital banking services, including mobile and online platforms
• Understanding customer needs and proactively identifying the most suitable products and services
• Resolving customer queries efficiently and providing clear, practical solutions
• Building strong, lasting relationships through personalised service and regular engagement
• Encouraging digital self-service adoption using customer devices and in-branch technology
• Collaborating with colleagues to deliver a consistent and high-quality customer experience
• Identifying opportunities to improve how we support customers and enhance service delivery

Skills

Customer service

Multi-channel

Financial products

Teamwork

Job description

Santander UK is seeking a Customer Service Consultant at the Stourport branch for a 12-month FTC. You will guide personal banking customers in person, on the phone, and via video, helping them use digital services while delivering a warm, human experience.

The role requires multi-channel customer service experience, knowledge of financial products, and a collaborative mindset. Santander invests in training, benefits, and a flexible hybrid pattern to support a healthy work‑life balance.