Digital-First Banking Experience Advisor

Banco Santander SA; Bromsgrove; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

25 days holiday

Pension scheme

Flexible benefit allowance

Discretionary bonus

Job summary

Santander UK is seeking a Customer Experience Consultant at Bromsgrove branch, 35 hours per week on a rota basis. You'll greet customers, resolve queries, and support digital banking adoption while delivering a high-quality service in a multi-skilled environment.

Your role involves listening to customers, presenting product options, handling calls, building relationships, and helping the bank stay simple for customers and colleagues. A rewarding career awaits.

Qualifications

• Listening to, understanding and anticipating customers' financial needs
• Presenting options and solutions across a range of products and services with a primary focus on digital first
• Answering customer calls into our contact centre
• Developing meaningful relationships with customers, and working with colleagues to look after their day-to-day and long-term needs
• Helping us be a bank that’s simple for colleagues and customers to deal with

Responsibilities

• Listening to, understanding and anticipating customers' financial needs
• Presenting options and solutions across a range of products and services with a primary focus on digital first
• Answering customer calls into our contact centre
• Developing meaningful relationships with customers, and working with colleagues to look after their day-to-day and long-term needs
• Helping us be a bank that’s simple for colleagues and customers to deal with

Skills

Listening to customers' needs

Presenting options & digital focus

Answering customer calls

Developing relationships

Helping bank be simple

Flexible, can-do attitude

Open to diverse activities

Ability to adapt to priorities

Job description

Santander UK is seeking a Customer Experience Consultant at Bromsgrove branch, 35 hours per week on a rota basis. You'll greet customers, resolve queries, and support digital banking adoption while delivering a high-quality service in a multi-skilled environment.

Your role involves listening to customers, presenting product options, handling calls, building relationships, and helping the bank stay simple for customers and colleagues. A rewarding career awaits.