Digital-First Customer Experience Specialist (Branch)

Santander View All Jobs

Bromsgrove

On-site

GBP 23,000 - 28,000

Full time

4 days ago

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Benefits offered by this job

Flexible benefit allowance

Healthcare benefits

Pension contributions

Share plans

Staff product access

Wellbeing programs

Job summary

Santander UK is seeking a Customer Experience Consultant for the Bromsgrove branch. The role is 35 hours per week on a rota from Monday to Saturday, 8am–6pm. You will listen to customers, present digital-first options, and resolve queries both in-branch and via the contact centre.

You’ll build relationships and support colleagues in daily and long-term needs. The position emphasizes flexibility, multi-skill versatility, and contributing to a customer-centric, technology-driven service model at

Qualifications

Listening to, understanding and anticipating customers financial needs.
Presenting options and solutions across a range of products and services with a primary focus on digital first.
Answering customer calls into our contact centre.
Developing meaningful relationships with customers, and working with colleagues to look after their day-to-day and long-term needs.

Responsibilities

Listening to, understanding and anticipating customers financial needs.
Presenting options and solutions across a range of products and services with a primary focus on digital first.
Answering customer calls into our contact centre.
Developing meaningful relationships with customers, and working with colleagues to look after their day-to-day and long-term needs.
Helping us be a bank that's simple for colleagues and customers to deal with.