Digital-First Banking Experience Specialist

Santander Bank; Bromsgrove; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Edge accounts deals

Competitive rewards

Wellbeing programme

Family leave

Volunteer opportunities

Global growth

Pension contribution

Job summary

Santander UK in Bromsgrove is hiring a Customer Experience Consultant to help customers with everyday banking, balancing in-branch service with digital tools.

You’ll listen, present options across products, and respond on the contact centre, building trust with customers and colleagues.

Join a supportive, flexible team and contribute to a customer-centric service in a fast-paced branch environment.

Qualifications

• Listening to customer needs and anticipating financial requirements.
• Presenting options across a range of products with a digital-first focus.
• Answering calls in the contact centre and guiding customers effectively.
• Developing relationships with customers to address day-to-day and long-term needs.
• Helping make Santander simple for customers and colleagues.

Responsibilities

• Listening to, understanding and anticipating customers financial needs
• Presenting options and solutions across a range of products with a primary focus on digital first
• Answering customer calls into our contact centre
• Developing meaningful relationships with customers, and working with colleagues to look after their day-to-day and long-term needs
• Helping us be a bank that's simple for colleagues and customers to deal with

Skills

Active listening

Needs analysis

Digital-first upsell

Call handling

Relationship building

Job description

Santander UK in Bromsgrove is hiring a Customer Experience Consultant to help customers with everyday banking, balancing in-branch service with digital tools.

You’ll listen, present options across products, and respond on the contact centre, building trust with customers and colleagues.

Join a supportive, flexible team and contribute to a customer-centric service in a fast-paced branch environment.