Customer Experience Advisor — Branch & Call Center

Banco Santander; England; On-site; GBP 25,000; Full time

Job summary

A leading banking institution in England seeks a Customer Experience Advisor in Witney to provide outstanding customer service. The role requires effective communication and the ability to assist customers face-to-face and over the phone. Candidates should thrive in a team environment and adapt to various tasks. The position offers a starting salary of £24,500, with additional benefits. Join a dynamic team dedicated to improving customer experiences and innovative banking solutions.

Benefits

25 days holiday plus bank holidays

Voluntary healthcare benefits

Pension contributions up to 12.5%

Wellbeing support and resources

Volunteering opportunities

Qualifications

• Proven ability to deliver outstanding customer service either from a face to face or a telephony background.
• Ability to communicate effectively with customers to understand their needs.
• Effective team working skills with a flexible can-do approach to work.

Responsibilities

• Act as the first point of contact for customers in branch or over the phone.
• Assist with day-to-day transactions, queries, and servicing.
• Build relationships and find solutions for customers.

Skills

Outstanding customer service ability

Effective communication skills

Desire to go above-and-beyond

Team working skills

Job description

A leading banking institution in England seeks a Customer Experience Advisor in Witney to provide outstanding customer service. The role requires effective communication and the ability to assist customers face-to-face and over the phone. Candidates should thrive in a team environment and adapt to various tasks. The position offers a starting salary of £24,500, with additional benefits. Join a dynamic team dedicated to improving customer experiences and innovative banking solutions.