Customer Experience Advisor – Banking & Tech Help (Guildford)

Banco Santander SA; Tongham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading financial services company is seeking a Customer Experience Advisor at its Guildford Branch. You will engage with customers, assisting with queries and transactions while ensuring a positive customer experience. This role requires flexibility to work varied hours and offers a starting salary of £24,961 plus a cash allowance. The company values employee contributions and offers extensive benefits, including health insurance and a pension plan.

Benefits

25 days' holiday plus bank holidays

Voluntary healthcare benefits

Pension contributions

Qualifications

• Proven ability to deliver outstanding customer service either face to face or over the phone.
• Ability to communicate effectively to understand customer needs.
• Desire to go above-and-beyond for customers.

Responsibilities

• Act as the first point of contact for customers.
• Assist with day-to-day transactions and queries.
• Build relationships and find solutions for customers.

Skills

Outstanding customer service

Effective communication

Teamwork

Flexibility

Adaptability

Job description

A leading financial services company is seeking a Customer Experience Advisor at its Guildford Branch. You will engage with customers, assisting with queries and transactions while ensuring a positive customer experience. This role requires flexibility to work varied hours and offers a starting salary of £24,961 plus a cash allowance. The company values employee contributions and offers extensive benefits, including health insurance and a pension plan.