Banking Experience Advisor – Ipswich (Branch & Phone Support)

santander; Ipswich; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

£500 Flexible benefit allowance

Discretionary bonus (8% of salary)

25 days holiday + bank holidays (26 at

Pension contribution (8% of salary)

Healthcare benefits

Job summary

Santander UK, Ipswich Branch, is seeking a Customer Experience Advisor to join the team on a full-time basis. The role covers 35 hours per week, on a rota from Monday to Saturday, between 8am and 6pm.

You’ll handle in-branch and phone enquiries, support everyday transactions, and help customers with technology in the banking hall, while protecting them from fraud and scams. You’ll join a close-knit, multi-skilled team with plenty of support and opportunities to grow within the branch

Qualifications

• Proven ability to deliver outstanding customer service either from a face to face or a telephony background (Required)
• The ability to communicate effectively with customers to truly understand their needs (Required)
• A real desire to go above-and-beyond for customers (Preferred)
• Effective team working skills with a flexible, can-do approach to work (Preferred)
• Openness to a broad range of activities even if outside of standard expectations (Preferred)
• Ability to grow, adapt and change accommodating business needs and priorities (Preferred)

Responsibilities

• Acting as the first point of contact for customers in branch or over the phone
• Assisting with day-to-day transactions, queries and servicing
• Answering customer calls into our contact centre
• Building relationships and finding solutions
• Developing your knowledge of services and products to help our customers
• Identifying new ways to improve the customer experience

Skills

Customer service

Communication

Teamwork

Flexible attitude

Adaptability

Job description

Santander UK, Ipswich Branch, is seeking a Customer Experience Advisor to join the team on a full-time basis. The role covers 35 hours per week, on a rota from Monday to Saturday, between 8am and 6pm.

You’ll handle in-branch and phone enquiries, support everyday transactions, and help customers with technology in the banking hall, while protecting them from fraud and scams. You’ll join a close-knit, multi-skilled team with plenty of support and opportunities to grow within the branch