Customer Experience Administrator — Growth & Benefits

Origin UK Operations and Origin Amenity; Saxilby; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Competitive Salary including a company

23 days annual leave per year (Plus BH

Employee benefits and discounts scheme

Free on-site parking

Casual dress

Opportunities for growth and developm

Job summary

Agrigem is seeking a Customer Experience Administrator for our Saxilby office to provide proactive service across customer channels. You will handle inquiries, coordinate with couriers, process returns and claims, and maintain precise records to ensure a smooth customer journey.

The role offers a competitive salary with a company pension, opportunities for growth, and on-site parking in a fast-paced environment. Casual dress and benefits are included.

Qualifications

• Strong communication and interpersonal skills.
• Ability to prioritise and manage multiple tasks.
• Good IT skills, including confidence in using Microsoft Office and payment systems.
• Basic Mathematics and English.
• Confident working in a fast-paced environment.

Responsibilities

• Dealing with customer enquiries via telephone, email and online selling platforms in a timely manner.
• Liaising with couriers and suppliers to ensure a smooth delivery experience and resolution of problems.
• Raising claims, product returns and replacements efficiently.
• Maintaining accurate records of interactions and transactions.
• Tracking customers’ orders and offering solutions to problems.
• Supporting the Customer Experience Team and wider business where needed.

Skills

Strong communication

Multitasking

IT skills

Microsoft Office

Basic mathematics

English proficiency

Tools

Microsoft Office

Job description

Agrigem is seeking a Customer Experience Administrator for our Saxilby office to provide proactive service across customer channels. You will handle inquiries, coordinate with couriers, process returns and claims, and maintain precise records to ensure a smooth customer journey.

The role offers a competitive salary with a company pension, opportunities for growth, and on-site parking in a fast-paced environment. Casual dress and benefits are included.