Customer Relationship Administrator

4M Recruitment; East Midlands; Hybrid; GBP 27,000 - 30,000; Full time

Benefits offered by this job

Company pension

Private medical insurance

Health and wellbeing programme

Hybrid work model

Job summary

4M Recruitment Ltd. is seeking a Customer Relationship Administrator to join a growing organisation in the East Midlands. You will support onboarding, respond to queries by email and phone, and coordinate with colleagues across the business to resolve issues.

The role requires strong communication, excellent attention to detail and the ability to manage multiple priorities. Proficiency in Microsoft Office is essential and previous procurement or supplier management experience is a bonus.

Qualifications

• Experience in administration, customer service or operations.
• Strong communication and attention to detail.
• Confidence using Microsoft Office.

Responsibilities

• Onboard and register business customers.
• Respond to queries via email and telephone.
• Document, ensure compliance, and manage payments questions.
• Maintain accurate records and manage shared inboxes.
• Collaborate with internal teams to resolve issues.
• Prepare reports and support wider team activities.
• Identify process improvements for supplier experience.

Skills

Administration

Customer service

Attention to detail

Microsoft Office

Tools

Microsoft Office Suite

Job description

We're looking for a Customer Relationship Administrator to join a growing organisation.

You'll play an important role in helping business customers through onboarding, responding to queries and working with colleagues across the business to resolve issues.

Your key duties will include:

• Supporting with onboarding and registration.
• Responding to queries via email and telephone
• Helping with documentation, compliance, delivery and payment queries.
• Maintaining accurate records and managing shared inboxes.
• Working with internal teams to resolve issues.
• Preparing reports and supporting wider team activities.
• Identifying ways to improve processes and supplier experience.

We are seeking candidates who have experience in administration, customer service or operations with excellent communication skills, strong attention to detail and the ability to manage multiple priorities. Confidence using Microsoft Office is important.

Experience in procurement, supplier management, business to business environments would be beneficial but isn't essential.

A positive attitude and willingness to learn is essential.

Package on Offer:

• Salary of £27,000 - £30,000
• Hybrid working - 3 days in Nottingham City Centre Office and 2 days from home
• Company pension
• Private medical insurance
• Health and wellbeing programme