Customer Experience Pro — Impactful Support

Team AGL

Fareham

Hybrid

GBP 20,000 - 27,000

Full time

3 days ago

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Benefits offered by this job

Competitive salary

Monthly employee recognition scheme

Supportive team culture

Job summary

Team AGL is seeking a dedicated Customer Experience Advisor to be the first point of contact for customers at our Fareham location. You will deliver exceptional service across phone, email and live chat, helping customers and resolving issues promptly.

This full-time role emphasizes data entry accuracy, analytical thinking and teamwork, with a supportive culture and a competitive £23,500 salary per year. Join a growing business committed to improving the customer experience and maintaining

Qualifications

Proven experience in a customer service role.
Excellent phone etiquette and English communication.
Strong analytical skills to assess situations and solutions.
Proficient in data entry with attention to detail.
Able to work independently and in a team.
Positive attitude and passion for helping customers.

Responsibilities

Deliver outstanding customer service via phone, email and live chat.
Assist customers with inquiries and resolve issues promptly.
Maintain detailed records of interactions through data entry.
Analyse customer feedback to identify trends and improvements.
Collaborate with team to ensure seamless customer experience.
Stay informed about product updates and policies to provide accurate information.