Sales Administrator

Travail Employment Group; Grantham; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

31 days annual leave

Health/Dental plan options

Employee assistance programme

Training and development opportunities

Employee discount

Job summary

Travail Employment Group in Grantham is recruiting a temporary to permanent Sales Administrator working Monday to Friday, 8am–5pm, with an immediate start. You will support customers and sales colleagues, managing enquiries, quotations and orders from initial contact through to fulfilment.

This role is primarily customer service and sales administration, with emphasis on processing orders, preparing quotations, maintaining records and coordinating with internal teams to ensure deliveries are on

Qualifications

• Previous experience in customer service, sales administration, sales support or a similar coordination role.
• Strong administrative and organisational skills
• The ability to process information accurately and manage multiple orders, enquiries and priorities simultaneously.
• A professional telephone manner and the confidence to handle verbal customer interaction when required.
• Good IT skills, including Microsoft Office and CRM systems.
• A commercially aware and customer-focused mindset, with an interest in developing your sales skills over time.
• The ability to remain calm and solutions-focused when managing delivery changes, customer queries, or operational issues.

Responsibilities

• Manage day-to-day customer enquiries primarily via email also telephone enquiries.
• Process customer orders accurately and efficiently and monitor pending orders.
• Prepare quotations and supporting documentation.
• Maintain accurate customer, order and sales information within Microsoft and other internal systems.
• Help coordinate customer deliveries, including confirming delivery arrangements, providing updates, and communicating any delays or changes.
• Support external Sales colleagues with communications, quotations, order updates, and account administration.
• Manage sales administration across a portfolio of customer accounts.
• Follow up quotations and outstanding enquiries to support effective sales progression.
• Identify opportunities to upsell and cross-sell as your knowledge and confidence develops.

Skills

Customer service

Sales administration

Organisational skills

IT skills

CRM systems

Tools

Microsoft Office

CRM systems

Job description

Temporary with the potential to become Permanent – immediate start available

Our fast-paced, results-driven client is looking for an experienced Sales Administrator to work with our client in Grantham working Monday to Friday 8am - 5pm.

You will play a key role in supporting customers and sales colleagues, ensuring enquiries, quotations and orders are managed accurately and efficiently from initial contact through to fulfilment. This is primarily a customer service and sales administration role, with a strong emphasis on processing orders, preparing quotations, maintaining accurate records and coordinating with internal teams to ensure customer requirements are delivered correctly and on time.

Duties for Sales Administrator

• Manage day-to-day customer enquiries primarily via email also telephone enquiries.
• Process customer orders accurately and efficiently and monitor pending orders.
• Prepare quotations and supporting documentation.
• Maintain accurate customer, order and sales information within Microsoft and other internal systems.
• Help coordinate customer deliveries, including confirming delivery arrangements, providing updates, and communicating any delays or changes.
• Support external Sales colleagues with communications, quotations, order updates, and account administration.
• Manage sales administration across a portfolio of customer accounts.
• Follow up quotations and outstanding enquiries to support effective sales progression.
• Identify opportunities to upsell and cross-sell as your knowledge and confidence develops.

Skills for Sales Administrator

• Previous experience in customer service, sales administration, sales support or a similar coordination role.
• Strong administrative and organisational skills
• The ability to process information accurately and manage multiple orders, enquiries and priorities simultaneously.
• A professional telephone manner and the confidence to handle verbal customer interaction when required.
• Good IT skills, including Microsoft Office and CRM systems.
• A commercially aware and customer-focused mindset, with an interest in developing your sales skills over time.
• The ability to remain calm and solutions-focused when managing delivery changes, customer queries, or operational issues.

Benefits once permanent

• Competitive basic salary alongside a rewarding incentive scheme
• 31 days annual leave (rising with service) including all public/bank holidays.
• Employee assistance programme to support wellbeing.
• Extensive training and development opportunities
• Employee discount scheme
• Health/Dental plan options
• Enhanced HR policies and long service awards
• Charitable giving options
• Financial support with eye tests and glasses (DSE users)

Additional Skills

• Previous experience in customer service, sales administration, sales support or a similar coordination role.
• Strong administrative and organisational skills
• The ability to process information accurately and manage multiple orders, enquiries and priorities simultaneously.
• A professional telephone manner and the confidence to handle verbal customer interaction when required.
• Good IT skills, including Microsoft Office and CRM systems.
• A commercially aware and customer-focused mindset, with an interest in developing your sales skills over time.
• The ability to remain calm and solutions-focused when managing delivery changes, customer queries, or operational issues.