Customer Service Pro: Upsell, Resolve & Delight

BiGDUG Ltd. (UK); Gloucester; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Pension scheme

23 days holiday

Birthday day off

Free drinks

Free snacks

Weekly prizes

Job summary

BiGDUG Ltd. in Gloucester is seeking a Customer Service Advisor to champion the customer experience across telephone, email and face-to-face interactions. You will work within a friendly, close-knit team to deliver consistent service while promoting product knowledge.

The role involves liaising with internal teams, handling inquiries with care, and identifying cross- and upsell opportunities, all while maintaining data accuracy and compliance.

Qualifications

• Background in customer services, either telephone or face to face.
• Outgoing personality with ability to form relationships with customers and the team.
• Ability to use initiative to reach satisfactory outcomes for business and customer.
• Confident and passionate about delivering great service.
• Excellent attention to detail and communication skills.

Responsibilities

• Deliver excellent customer service via telephone, email and face to face.
• Ensure all customer contacts are handled to provide best experience.
• Liaise with internal departments (e.g., Accounts, Warehouse).
• Help customers buy through cross- and upsell opportunities.
• Develop knowledge of company products continually.
• Provide accurate information and guidance to assist product selections.
• Ensure information is entered accurately into systems.
• Remain compliant with data protection legislation and guidelines.
• Handle customer issues quickly, politely and professionally.
• Use sound judgement to balance customer experience with profitability.

Skills

Customer service

Interpersonal skills

Problem solving

Communicates effectively

Teamwork

Job description

BiGDUG Ltd. in Gloucester is seeking a Customer Service Advisor to champion the customer experience across telephone, email and face-to-face interactions. You will work within a friendly, close-knit team to deliver consistent service while promoting product knowledge.

The role involves liaising with internal teams, handling inquiries with care, and identifying cross- and upsell opportunities, all while maintaining data accuracy and compliance.