Customer Relationship Administrator

Confidential; East Midlands; Hybrid; GBP 27,000 - 30,000; Full time

Benefits offered by this job

Company pension

Private medical insurance

Health and wellbeing programme

Job summary

Confidential, a growing organisation, is seeking a Customer Relationship Administrator to help onboard business customers and respond to queries. You will work with colleagues across the business to resolve issues and keep accurate records.

Key duties include onboarding, registration and handling documentation, with hybrid working in Nottingham City Centre Office and from home. Strong Microsoft Office skills and attention to detail are essential, with procurement/supplier experience a plus.

Qualifications

• Experience in administration, customer service or operations with good communication and attention to detail.
• Confidence using Microsoft Office and standard office software.
• Experience in procurement, supplier management or B2B environments is beneficial but not required.

Responsibilities

• Support onboarding and registration for business customers.
• Respond to queries via email and telephone.
• Manage documentation, compliance, delivery and payment queries.
• Maintain accurate records and shared inboxes.
• Collaborate with internal teams to resolve issues.
• Prepare reports and support wider team activities.
• Identify ways to improve processes and supplier experience.

Skills

Excellent communication

Attention to detail

Customer service

Multitasking

Supplier management

Tools

Microsoft Office

Job description

We're looking for a Customer Relationship Administrator to join a growing organisation. You'll play an important role in helping business customers through onboarding, responding to queries and working with colleagues across the business to resolve issues.

Your key duties will include:

• Supporting with onboarding and registration.
• Responding to queries via email and telephone.
• Helping with documentation, compliance, delivery and payment queries.
• Maintaining accurate records and managing shared inboxes.
• Working with internal teams to resolve issues.
• Preparing reports and supporting wider team activities.
• Identifying ways to improve processes and supplier experience.

We are seeking candidates who have experience in administration, customer service or operations with excellent communication skills, strong attention to detail and the ability to manage multiple priorities. Confidence using Microsoft Office is important. Experience in procurement, supplier management, business to business environments would be beneficial but isn't essential. A positive attitude and willingness to learn is essential.

Package on Offer:

• Salary of £27,000 - £30,000
• Hybrid working - 3 days in Nottingham City Centre Office and 2 days from home
• Company pension
• Private medical insurance
• Health and wellbeing programme