Sales Operations Admin: Customer Journey & Data

Agincare; Castletown; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Blue Light Card discounts

Employee Assistance Programme

Training and development opportunities

Career progression across Agincare

Job summary

Agincare is seeking an Sales Operations Administrator to support the customer journey from enquiry to service commencement. You will coordinate documentation, funding approvals and communications with clients, families and stakeholders while ensuring accurate records and GDPR compliance.

With a mix of administration, customer service and data coordination, the role emphasizes proactive problem-solving, timely reporting and collaboration with operational teams to deliver an exceptional customer

Qualifications

• Minimum of GCSEs, including English and Maths.
• Experience in administrative, office-based or customer service environment.
• Experience managing documentation, records or contractual paperwork.

Responsibilities

• Coordinate and obtain documentation, contracts and funding approvals.
• Provide professional support to clients, families and external stakeholders.
• Maintain accurate records across company systems.
• Monitor enquiry progression and service commencement timelines.
• Organise and manage incoming and outgoing correspondence.
• Attend meetings and record minutes.
• Ensure GDPR compliance and secure handling of confidential information.

Skills

Organisation

Attention to detail

Communication

Multitasking

Team collaboration

Education

GCSEs incl English & Maths

Tools

CRM systems

Microsoft Office (Word, Excel, Outlook)

Job description

Agincare is seeking an Sales Operations Administrator to support the customer journey from enquiry to service commencement. You will coordinate documentation, funding approvals and communications with clients, families and stakeholders while ensuring accurate records and GDPR compliance.

With a mix of administration, customer service and data coordination, the role emphasizes proactive problem-solving, timely reporting and collaboration with operational teams to deliver an exceptional customer