Customer Experience Manager

Origin UK Operations and Origin Amenity; Saxilby; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Competitive Salary including a company

23 days annual leave per year (Plus BH

Employee benefits and discounts scheme

Free on-site parking

Casual dress

Opportunities for growth and developm

Job summary

Agrigem is seeking a Customer Experience Administrator for our Saxilby office to provide proactive service across customer channels. You will handle inquiries, coordinate with couriers, process returns and claims, and maintain precise records to ensure a smooth customer journey.

The role offers a competitive salary with a company pension, opportunities for growth, and on-site parking in a fast-paced environment. Casual dress and benefits are included.

Qualifications

• Strong communication and interpersonal skills.
• Ability to prioritise and manage multiple tasks.
• Good IT skills, including confidence in using Microsoft Office and payment systems.
• Basic Mathematics and English.
• Confident working in a fast-paced environment.

Responsibilities

• Dealing with customer enquiries via telephone, email and online selling platforms in a timely manner.
• Liaising with couriers and suppliers to ensure a smooth delivery experience and resolution of problems.
• Raising claims, product returns and replacements efficiently.
• Maintaining accurate records of interactions and transactions.
• Tracking customers’ orders and offering solutions to problems.
• Supporting the Customer Experience Team and wider business where needed.

Skills

Strong communication

Multitasking

IT skills

Microsoft Office

Basic mathematics

English proficiency

Tools

Microsoft Office

Job description

About Us
Agrigem is a leading supplier of Pesticides, Agrochemicals, Fertilisers, Grass Seed, Spraying Equipment & Landscape Supplies specialising in the Horticultural, Equine, Forestry, Home &Garden, Sports & Amenity Industries.

Our commitment to excellent customer service and quality products is a priority in everything we do.

We are looking for an enthusiastic individual to join our Customer Experience Team at our Saxilby office.

About The Role

As a Customer Experience Administrator, you will play a key role in our customers’ journey by providing excellent and proactive service.
You will be responsible for managing customer enquiries via multiple different channels as well as interacting with all areas of the business and external customers and suppliers. This is a fast-paced and dynamic environment that requires strong communication skills and a confident, professional attitude.

Key Responsibilities

• Dealing with customer enquiries via telephone, email and online selling platforms in a timely manner
• Liaising with couriers and suppliers to ensure a smooth delivery experience and resolution of problems
• Raising claims, product returns and replacements efficiently
• Maintaining accurate records of interactions and transactions
• Tracking customers’ orders and offering solutions to problems
• Supporting the Customer Experience Team and wider business where needed

Essential Skills

• Strong communication and interpersonal skills
• Ability to prioritise and manage multiple tasks
• Good IT skills, including confidence in using Microsoft Office and payment systems
• Basic Mathematics and English
• Confident working in a fast-paced environment

Desirable Skills

• Previous customer service experience
• Knowledge or experience of the industry

What We Offer

• Competitive Salary including a company pension
• Opportunities for growth and development
• 23 days annual leave per year (Plus Bank Holidays)
• Employee benefits and discounts scheme
• Free on-site parking
• Casual dress